Voochic Privacy Policy

By "personal information," we mean information that directly identifies you, such as your name, address, or email address. In this Policy, "we", “us”, and "our" mean Voochic Inc., and "you" means any person who visits our website, or calls us on the phone.

What Categories of Information We Collect

We collect a variety of types of information. Examples include:

Identifiers and contact information, such as your name, address, phone number, or email address;
Purchase or other commercial information, such as the items you purchase, items you have altered or custom made (including measurements), shipping address, and contact information (such as for receipts or order updates);
Payment information, such as your payment method and billing address;
Communications and interactions, which may include email messages, live chats, text messages, and phone calls that we exchange with you;
Photographic information  of you when you upload your photo to use the static try-on, which we do not share and keep private;
Call recordings, including information about your call and that you share when you call us on the phone;

Cookies and Other Tracking Technologies

Information may be automatically collected when you access our site, using cookies and similar technologies. We and the third-parties may use the information collected to personalize your experience with our services and to help manage online advertising programs. This collection does not generally include personal information unless you provide it or choose to share it with us.

Cookies.These are small amounts of data a site or its provider saves in your browser so that they can later recognize your browser remember certain information. Generally, we use first-party and third-party cookies for the following purposes: to make our services function properly; to provide a secure browsing experience during your use of our services; to collect passive information about your use of our Services; to measure how you interact with our marketing campaigns; to help us improve our services; and to remember your preferences for your convenience. We use the following types of cookies on our services:

Analytics. The monitoring and analysis of our site's usage may be entrusted to third-party service providers. Currently, we use Google Analytics. Google Analytics is a web analytics service offered by Google LLC (“Google”) that tracks and reports site traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en. The Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics, which is available at: https://tools.google.com/dlpage/gaoptout.

Your Choices. Your browser may provide you with the option to refuse some or all browser cookies. You may also be able to remove cookies from your browser. You can exercise your preferences in relation to cookies served on our sites by taking the steps outlined below:

1. First-Party Cookies. You can set your browser to reject cookies or to notify you when you are sent a cookie. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please be informed that if you disable cookies you may not be able to log in to the site or to use certain features of the site. To find out more about cookies and how to change your browser cookie settings, visit https://www.allaboutcookies.org/manage-cookies/.

3. hird-Party Cookies. To opt-out of third-party advertising networks and similar entities that use advertising cookies, go to http://www.aboutads.info/choices. Once you click the link you may choose to opt-out of such advertising from all participating advertising companies or only advertising provided by specific advertising entities. For more information about third-party advertising networks and similar entities that use these technologies, please see http://www.aboutads.info/consumers.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. In addition, most web browsers provide help pages relating to setting cookie preferences. More information may be found for the following browsers here:

Do Not Track.Your browser may allow you to adjust your browser settings so that “do not track” requests are sent to the websites that you visit. However, since uniform standards for “DNT" signals have not been adopted, our site does not currently process or respond to “DNT” signals.

How We Collect Information

We collect and obtain information:

You provide, such as when you make a purchase, make a return or exchange, create a personalized Voochic.com shopping account, track an order online, sign up to receive promotional emails or text messages (including offers and sales alerts), use the reviews or related services and features, submit a request to our customer service, or interact with our social media pages;

Passively,such as when you visit and navigate our platforms on any device, enable location-based features on our platforms, click on sponsored links or third-party advertisements, or receive or interact with our communications and platforms that may contain cookies or pixels;

From third parties, such as social media platforms, including Facebook, Twitter, YouTube, Pinterest and Instagram, service providers that we use, analytics companies, advertising networks and cooperatives, third parties that provide us with information about you and the different devices you use online, and other third parties that we choose to collaborate or work with.

How We Use Information

We use the information that we collect to conduct our business and to provide you with the best possible products, services, and experiences. We also may combine any or all of the information that we collect or obtain. Examples of how we use information include:

To provide our products and services. This could include fulfilling your requests for products or services. It could also include processing purchases or return transactions;

To improve our products and services. We may use your information to make our Platforms and stores better. We may also use your information to customize your experience with us;

To respond to your requests or questions. This may include responding to your customer feedback;

For marketing purposes. We may provide you with information about new products and special offers. We may use your information to serve you ads about products and offers. We may tell you about new features or updates. These might be third-party offers or products we think you might find interesting;

For legal and security purposes. This could include protecting our company and our customers. It may also include protecting our Platforms.

How We Share Information

In general, we do not share personal information for third-party marketing or advertising purposes. We may share your information in the following ways:

Internally. We may share your information within our family of companies.

On our platforms. Forexample, we may display information you post on our Ratings & Reviews feature. We may also display information you choose to share on your event registry;

How We Protect Your Information

We maintain serious protocols to protect the security and confidentiality of personal information you share through our website and mobile application. While we do our best to protect your information in our possession, transmission of information through the Internet may not always be perfect, and we are unable to guarantee the security of your information in all circumstances.

Please be aware that you play an important part in protecting your information. We highly encourage you to take appropriate steps to help protect your account and personal information, including but not limited to:

1. Using complex passwords;

2. Not sharing your password with others;

3. Enabling security locks on your devices to prevent unauthorized access to your account; and Logging off website sessions when you finish using our website.

International Customers

Information we maintain may be stored in the United States. If you live outside of the United States, you understand and agree that the personal information will be transferred to and processed in the United States of America and any other country or jurisdiction at our sole discretion. The laws that apply to the use and protection of personal information in the United States or other countries or jurisdictions in which we transfer or process personal information may be different than the laws and protections in your country.

Account Deletion

You could contact our customer service to delete your account if you need.

How to Contact Us

If you have any questions, comments or concerns with respect to our privacy practices or this privacy policy, please feel free to contact us at service@voochic.com.

Changes to This Policy

We may make changes to this policy, and may apply any changes to information previously collected, as permitted by law. When we make changes to this policy, we will notify you by posting the updated policy on our website, and/or via email.